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Email
essenziase@gmail.com

Hours
Monday–Friday, 09:00–17:00 (CET)
We usually reply within 24 hours (on weekdays).

Order Help

• Order status — Include your order number so we can assist you faster

• Delivery issues — If your package is delayed or didn’t arrive, reach out ASAP

• Address problems — If you entered the wrong address, let us know immediately (before it ships, if possible)

Returns & Claims

• To start a return or report a faulty product, check our [Refund Policy] and [Warranty Terms]

• Then email us with your order number, a short description, and clear photos

• We'll review your claim within 2 business days

Technical Issues

If something’s not working your account, checkout, or website email us with as much detail as possible (screenshots help).
We'll troubleshoot it for you.

Collaborations

For press, partnerships, or creator collaborations, email essenziase@gmail.com with your pitch.

We’ve got you. Don’t hesitate to reach out.